Can’t find what you’re looking for in our frequently asked questions below? Contact our friendly team and we will get back to you as soon as possible.
Julatten, Fnq
Po Box 834, Mossman QLD 4873
1300 970 025
Monday – Friday from 9:00am to 5:00pm (AEST – QLD)
orders@tropicalhampers.com.au (for general or hamper enquiries)
corporate@tropicalhampers.com.au (for bulk or corporate)
Frequently Asked Questions
Most frequent questions and answers
Can I custom design a hamper?
Yes, please contact us via the “Connect with Us” link & we can quote you on what you require. As these are not standard hampers next business day dispatch is not available but we would endeavour to dispatch these within three business days if the hamper is designed with products that we have in
other hampers. If you require something currently not in our hamper range, we would advise you on a time frame and do our best to source this product for you.
What are in your hampers?
A full list of products is listed under each hamper description. We only use products made here in tropical FNQ (apart from a couple of non-food items and packaging). There is an amazing range of locally produced products here in FNQ, enough to not need to add anything else!
Do you do bulk and/or corporate orders ?
Yes we do, please contact us via our “Connect with Us” form, by email corporate@tropicalhampers.com.au or by phone on 1300 970 025 to discuss what we can do. More information is at our “Corporate Gifts & Special Events” page on the website.
How long after ordering will it take until my hamper will be sent ?
As hampers are made to order, hampers will be dispatched within two business days. With bulk or corporate orders, a time frame will be given at the time of quoting. As a lot of our partners are small local producers with bulk orders we may not be.
What if an item is not available ?
Occasionally an item may be out of stock/out of season, so we would contact you in regards to either a time frame for that item or a replacement item.
How will my hamper be packaged ?
At Tropical Hampers we are more about showcasing our local products & trying to be as sustainable as possible by reducing packaging which is good for the environment & also good for the customer as there is not a lot of additional costs added with excessive packaging. All hamper boxes are Greenmark products (except for the Tropical Gourmet Experience). Made from renewable and all natural materials – the fully compostable materials reduces our plastic waste footprint. For corporate gifts & events, as well as the hamper boxes we also offer the option of gift bags which reduce the packaging cost & are perfect when the products are to be incorporated with branded items or marketing materials.